Complaint Procedure

If you have a complaint in respect of merchandise, service, or finance please contact us

In writing: Jim Monaghan Car Sales 73 Annacloy Road Downpatrick BT30 9AJ
By phone: Jim Monaghan Car Sales 02844 831441
By email: sales@jimmonaghan.co.uk

If you have a finance complaint, and are dissatisfied with our response, you have the right to refer to the Financial Ombudsman Service (details below)

FINANCIAL OMBUDSMAN SERVICE

Set up by Parliament, the Financial Ombudsman Service is the UK's official expert in sorting out problems with financial services.

If a business and a customer can't resolve a complaint, the Financial Ombudsman Service can give an unbiased answer about what's happened. If the Financial Ombudsman decide someone's been treated unfairly, they have legal powers to put things right.

This service is free of charge.

You can find out more about the Financial Ombudsman Service at http://www.financial-ombudsman.org.uk/contact/index.html

Telephone 0800 023 4 567

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR